sbhet Privacy Policy

1. About This Privacy Policy

This Privacy Policy applies to the sbhet platform at sbhet.pro and covers all services available on the site — including account registration, PKR deposits, game play across Slots, Live Casino and Fish Games, sports and cricket betting, and withdrawal processing via JazzCash, Easypaisa, Raast and other supported payment methods.

By registering an account on sbhet, you confirm that you have read and understood how your personal data is collected and used as described in this policy. If you do not agree, you should not create an account or use sbhet's services.

This policy is written in plain English to make it straightforward for sbhet's Pakistan-based users. If any section is unclear, you are welcome to contact sbhet support for clarification before you register.

2. What Information sbhet Collects

sbhet collects personal information in the following categories:

Registration Information

When you create an sbhet account you provide your full name, date of birth, a mobile number and an email address if applicable. This information is used to verify your identity, confirm you meet the 18+ age requirement and communicate with you about your account.

Payment and Transaction Data

To process PKR deposits and withdrawals, sbhet collects the information associated with your chosen payment method. This includes the mobile number linked to your JazzCash or Easypaisa account, bank account details when you use bank transfer or Raast, and partial card information when you pay by debit or credit card. Full card numbers and mobile wallet PINs are never stored on sbhet's systems.

Account Activity Data

sbhet records your game play history, betting activity — including cricket, PSL and sports bets — deposit and withdrawal history and login timestamps. This data is used for account management, dispute resolution, fraud prevention and to provide you with a statement of your activity on request.

Device and Technical Data

When you access sbhet on your phone or computer, basic technical information is collected automatically. This includes your IP address, device type, operating system version and browser type. This data is used for security monitoring, to detect unusual access patterns and to ensure the platform functions correctly across different devices and network conditions in Pakistan.

Communication Data

If you contact sbhet support by email or any other written channel, the content of that communication is stored. This is used to manage your query and to maintain a record of support interactions for quality and dispute purposes.

3. How sbhet Uses Your Information

The personal data sbhet holds is used for the following purposes:

Purpose	Data Used
Account creation and identity verification	Name, date of birth, mobile number
Processing PKR deposits and withdrawals	Payment method details, transaction amounts
Fraud prevention and security monitoring	IP address, device data, login history, transaction patterns
Resolving disputes and support queries	Account activity, communication records, payment history
Responsible gaming tools	Deposit frequency, session duration, betting activity
Platform security and performance	Device type, browser data, network information

sbhet does not use your personal data to build advertising profiles, sell targeted marketing lists or track your behaviour on other websites. Activity tracking on sbhet is limited to what happens within the platform itself — your game play, bets and account actions.

4. When sbhet Shares Your Data

sbhet shares personal data externally only in the following limited circumstances:

Payment Processing

To execute your PKR deposit or withdrawal, sbhet passes the minimum necessary information to the relevant payment processor — JazzCash, Easypaisa, Raast, your bank or your card network. These processors operate under their own security and data protection standards. sbhet selects payment partners that maintain appropriate data security practices relevant to the Pakistan payment ecosystem.

Fraud Prevention and Security

Where sbhet has reasonable grounds to suspect fraudulent activity, money laundering or a breach of the Terms and Conditions, relevant account data may be shared with fraud prevention services or law enforcement authorities. This is done only where there is a legitimate legal or security basis for doing so.

Legal Requirements

If sbhet is required by applicable law or a valid legal process to disclose personal data, it will do so to the minimum extent required by that obligation. sbhet will not use legal process as a pretext to share data beyond what is genuinely required.

Service Providers

sbhet may work with trusted technology service providers — such as hosting infrastructure or security monitoring services — that process data on sbhet's behalf as part of platform operations. These providers are bound by contractual obligations that restrict them from using your data for any purpose other than providing the contracted service to sbhet.

5. Data Retention

sbhet retains your personal data for as long as your account is active and for a reasonable period afterwards to meet the following needs:

• Account records — retained while your account is open and for a defined period after closure to allow dispute resolution and fraud investigation.
• Transaction records — PKR deposit and withdrawal records are retained for a period consistent with standard financial record-keeping requirements to support payment reconciliation.
• Communication records — support correspondence is retained for a period necessary to resolve any follow-up queries related to the original interaction.
• Security logs — login history and device data used for security monitoring is retained for the period needed to identify and investigate suspicious activity patterns.

When data is no longer required for any of the above purposes, sbhet deletes or anonymises it so it can no longer be linked back to you as an individual. If you request account deletion, sbhet will process the deletion of your personal data in line with this retention framework — some records may be retained in anonymised form for statistical purposes.

6. Your Rights Over Your Data

As an sbhet user, you have the following rights in relation to the personal data sbhet holds about you:

• Right to Access — you can request a summary of the personal data sbhet holds on your account at any time.
• Right to Correction — if any of your registered details are inaccurate, you can ask sbhet to correct them. For identity-sensitive fields such as name or date of birth, verification may be required before a change is applied.
• Right to Deletion — you can request that sbhet delete your account and associated personal data. Deletion requests are processed following a verification step to confirm account ownership. Certain records may be retained in anonymised form or as required for fraud prevention and legal compliance.
• Right to Restrict Processing — in certain circumstances you can ask sbhet to limit how your data is used while a query or dispute is being resolved.
• Right to Data Portability — you can request a copy of your account data in a portable format so you can review what sbhet holds.

To exercise any of these rights, contact sbhet support at [email protected] with your registered account details. sbhet aims to respond to data rights requests within a reasonable timeframe. Identity verification will be required before any data is disclosed or deleted.

7. Cookies and Tracking

sbhet uses a limited set of cookies to support platform functionality. The following types of cookies are used:

Essential Cookies

These are required for the platform to function. They keep you logged into your sbhet account during your session, remember your language and display preferences, and maintain the security state of your session. Essential cookies cannot be disabled without affecting how the platform works for you.

Analytics Cookies

sbhet may use anonymised analytics data to understand how players navigate the platform — for example, which game categories are most visited or where users encounter difficulties. This data is aggregated and cannot be used to identify you individually. No browsing behaviour outside of sbhet is tracked.

Managing Cookies

You can manage or clear cookies through your mobile or desktop browser settings at any time. On Android and iOS, this is typically available in the browser's privacy or history settings menu. Note that clearing essential cookies will log you out of your sbhet account and reset your session preferences.

8. Mobile Platform and App Data

When you access sbhet on a mobile device — whether through a mobile browser on Android or iOS — the same data collection practices described in this policy apply. sbhet does not request access to device permissions beyond what is strictly necessary for the platform to function.

sbhet does not access your phone's contacts, camera, microphone or location data. If any future sbhet mobile application requires a specific device permission, this will be disclosed clearly before you are asked to grant it, and you will always have the option to decline without losing access to the core platform.

Mobile network data — such as your mobile carrier or approximate region based on IP — may be processed as part of fraud detection. This is used to identify logins from unusual locations relative to your registered account and is not used to track your physical movements.

9. Updates to This Privacy Policy

sbhet may update this Privacy Policy from time to time to reflect changes in platform features, payment methods or data handling practices. When a material update is made, sbhet will notify registered players through their registered contact information or through a notice displayed on the platform.

The date at the top of this page reflects when the policy was last revised. It is your responsibility to review the Privacy Policy periodically. Continued use of sbhet after an update has been posted and notified constitutes your acceptance of the revised policy.

If a future update involves a significant change to how sbhet uses your personal data — for example, introducing a new category of data sharing — sbhet will seek your explicit acknowledgement before the change applies to your account.

10. Contact sbhet About Privacy

If you have any question about this Privacy Policy, want to exercise your data rights, or have a concern about how sbhet has handled your personal information, please get in touch with the sbhet support team:

Email: [email protected]

When contacting sbhet about a privacy matter, please include your registered account name and a clear description of your request. This helps the team verify your identity and locate your account records so your request can be handled as quickly as possible.

For general account questions, gameplay support or payment queries, the same contact address applies. sbhet's support team handles all player communications and will direct your query to the appropriate team internally.